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Humanising Technology: An Anthropological Perspective With Empathy in University Distance Education
Abstract
In an era of rapid digital transformation and higher education massification, University Distance Education must transcend functionality to embrace ethical responsibility, emotional resonance, and pedagogical humanity. This chapter introduces the Empathic Anthropological Framework for University Distance Education (EAF@UDE), a model that frames empathy as both a pedagogical ethic and epistemological imperative. Informed by critical pedagogy, affect theory, digital humanism, and communicative action, the framework explores the political, emotional, and cultural dimensions of digital learning. A qualitative case study at the Open University of Cyprus employed educational ethnography and constructivist grounded theory to examine how empathy is co-constructed via multimodal dialogue, relational presence, emotional scaffolding, and narrative vulnerability. Findings reveal empathy as a driver of transformative learning, civic consciousness, and social cohesion. The chapter offers recommendations for culturally responsive design, human-centered pedagogy, and ethical digital practice.
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