Human Factors in Public Information Systems

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Author(s): Karl W. Sandberg (Mid Sweden University, Sweden)and Pan Yan (Luleå University of Technology, Sweden)
Copyright: 2009
Pages: 10
Source title: Human Computer Interaction: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Chee Siang Ang (City University of London, UK)and Panayiotis Zaphiris (City University of London, UK)
DOI: 10.4018/978-1-87828-991-9.ch005

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

News reports do not frequently mention many problems or accidents caused by human error. The specialty of human factors seeks to avoid human error by making certain that computers and all other equipment are designed to be easy to understand and use; costly human errors are thus minimised. This article provides a basic overview of the subject of human factors as it pertains to problem and error avoidance in computerised public information systems. When computer/system design does not adequately consider human capability, the performance of the computer/system and the user will be below desired levels.

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