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How Artificial Intelligence Awareness Could Harm Employees' Job Engagement: The Roles of Job Insecurity and Job Stress
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Author(s): Hazem Ahmed Khairy (Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt), Asier Baquero (Faculty of Economics and Business, International University of La Rioja, Spain)and Bassam Samir Al-Romeedy (Tourism Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt)
Copyright: 2027
Pages: 23
Source title:
Encyclopedia of Modern Artificial Intelligence
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Founding Editor-in-Chief, Information Resources Management Journal (IRMJ), USA)
DOI: 10.4018/406742
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Abstract
The widespread use of artificial intelligence (AI) has significantly impacted both management and society. This article investigates the potential effects of AI on tourism and hospitality industry employees, providing insights for both employees and managers. Specifically, the study explores the influence of artificial intelligence awareness (AIA) on job engagement (JE), examining job insecurity and stress as mediators. The PLS-SEM approach and WarpPLS statistical software 7.0 were used to evaluate 422 replies from full-time employees of Egypt's five-star hotels and category-A travel agencies. Findings reveal that AIA decreases JE while increasing JS and JI. In addition, JE is negatively affected by JS and JI. Findings also reveal a significant mediation effect of JS and JI in the AIA→JE relationship. The study offers practical insights for tourism and hospitality businesses to effectively manage AI adoption threats and improve employee job engagement in the digital age.
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