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High-Performance Work Practices in Healthcare Sector

High-Performance Work Practices in Healthcare Sector
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Author(s): Panagiotis Gkorezis (Open University of Cyprus, Cyprus) and Mamas Theodorou (Open University of Cyprus, Cyprus)
Copyright: 2016
Pages: 29
Source title: Effective Methods for Modern Healthcare Service Quality and Evaluation
Source Author(s)/Editor(s): Panagiotis Manolitzas (Technical University of Crete, Greece), Evangelos Grigoroudis (Technical University of Crete, Greece), Nikolaos Matsatsinis (Technical University of Crete, Greece) and Denis Yannacopoulos (Piraeus University of Applied Sciences, Greece)
DOI: 10.4018/978-1-4666-9961-8.ch002


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High-performance work practices are described as human resource management practices that augment organizational performance through enhancing employees' competencies, motivation, commitment and productivity. Last decades have seen an increase in both research and practice on high-performance work practices. Yet, they have only recently received attention in healthcare settings. Nascent empirical studies have shown that high-performance work practices may play a vital role in fostering positive employee, patient and organizational outcomes. Given the problematic and limited environment of healthcare organizations, high-performance work practices are purported to be an effective “medicine” for organizational functioning. Thus, the purpose of this chapter is to delineate human resource management policies and their core high-performance work practices and also highlight their key role in ameliorating healthcare organizations' performance. By doing so, we provide some useful insights from healthcare literature in relation to the underlying mechanisms that account for this relationship.

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