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Guardian to the Policyholders: Ensuring Data Security in Insurance Industry
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Author(s): Kamalpreet Kaur (Chandigarh Business School of Administration, CGC Landran, India)
Copyright: 2026
Pages: 20
Source title:
Harnessing Data Science for Sustainable Insurance
Source Author(s)/Editor(s): Gagan Kukreja (College of Business Administration, University of Bahrain, Bahrain), Ayben Koy (Fenerbahçe University, Turkey), Pooja Kansra (Mittal School of Business, Lovely Professional University, India), Diksha Verma (Chandigarh Business School of Administration, Landran Mohali, India)and S.L. Gupta (Birla Institute of Technology, India)
DOI: 10.4018/979-8-3373-1882-0.ch011
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Abstract
In the digital era, the insurance industry encounters emerging adversities to safeguard the clients' confidential information from the cyber-attacks. The insurers rely on advanced technologies to enhance operations, enrich customer experiences and processing claims has raised the volume and complexity of data being managed. As a result, these sectors are streamlining investments towards the infrastructure to shield themselves from such cyber crimes. Hence, through this chapter efforts have been made to cover the major points related to data protection in insurance industry including need for data protection, causes of data breach, protection strategies to be applied and at the end the regulatory authorities and regulatory compliance applicable in different countries. Further, it is observed that technology if possess the challenges, it also provides the road map to manage these challenges. Similarly, in insurance industry the enhanced security protocols and safeguarded system is the role played by the emerging technologies.
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