GSM-Based SMS Time Reservation System for Dental Care

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Author(s): Reima Suomi (Turku School of Economics, Finland), Ari Serkkola (University of Technology, Finland)and Markku Mikkonen (Social and Health Affairs - City of Lahti, Finland)
Copyright: 2009
Pages: 15
Source title: Cross-Disciplinary Advances in Human Computer Interaction: User Modeling, Social Computing, and Adaptive Interfaces
Source Author(s)/Editor(s): Panayiotis Zaphiris (City University of London, UK)and Chee Siang Ang (City University of London, UK)
DOI: 10.4018/978-1-60566-142-1.ch018

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

In this chapter we focus on the application of a mobile time reservation system for dental care. The specific application allocates cancelled dentist times to new customers and new customers are searched from a waiting list with Global System for Mobile Communication (GSM) Short Message System (SMS) messages. This chapter shows how standard, widely used technology—when used innovatively—can bring many benefits to many stakeholders with reasonable costs and changes in business processes. We present and analyze the function of an SMS message-based dental service appointment reservation system that has been implemented in Lahti, Finland. The analysis contains a description of the system’s function, as well as some assessment of the success from the service provider and customer point of view.

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GSM-Based SMS Time Reservation System for Dental Care

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