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Good Practices in E-Government Accessibility: Lessons From the European Union
Abstract
This chapter looks to the accessibility good practices that should be adopted in the development of e-Government platforms. To this end, accessibility issues and implemented good practices in e-government services portals of the Top-4 countries in the overall e-Government Benchmark 2017 are comparatively analyzed. Despite the recognized work of those countries in the digitization of public services and the existence of relevant good practices, there are still relevant issues in accomplishment accessibility standards, particularly in the structuring of websites, the use of alternative text to images and videos, the adoption of alternatives to flash technology and the use of high contrast colors.
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