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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects

Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects
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Author(s): Hamed Fazlollahtabar (Mazandaran University of Science and Technology, Iran), Hamed Hajmohammadi (Mazandaran University of Science and Technology, Iran), Iraj Mahdavi (Mazandaran University of Science and Technology, Iran), Nezam Mahdavi-Amiri (Sharif University of Technology, Iran) and Amir Mohajeri (Mazandaran University of Science and Technology, Iran)
Copyright: 2012
Pages: 13
Source title: Computer Engineering: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61350-456-7.ch608

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Abstract

A supply chain is a network of suppliers, factories, warehouses, distribution centers and retailers, through which raw materials are acquired, transformed, produced and delivered to the customer. An effective and efficient way of managing this network is called a supply chain management system. The authors’ purpose here is to design a capable electronic supply chain system in an electronic market. The authors consider a supply chain composed of supplier, plant, and customer. The aim is to optimize a real time web-based fuzzy order-delivery system for which customer satisfaction is emphasized. As such, a comprehensive web-based order-delivery system in an electronic market is proposed and optimized applying fuzzy mathematical programming.

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