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Future of Work and Well-Being in the AI-Driven Service Sector: A Qualitative Study
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Author(s): Preeti Agrawat (Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, Manipal, India)and Swati Haridas Deshani (Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, Manipal, India)
Copyright: 2025
Pages: 26
Source title:
Practices, Challenges, and Deterrents in Workplace Wellbeing: Strategies for Building Resilient and Thriving Workplaces
Source Author(s)/Editor(s): Banya Barua (RMIT University, Australia & Esse Management Consultants Pty. Ltd., Australia)
DOI: 10.4018/979-8-3693-6079-8.ch004
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Abstract
In an AI-driven service sector, AI enhances worker capabilities while posing challenges like job displacement and privacy concerns. This study explores AI's impact on job roles, skill requirements, and workforce well-being through thematic analysis, revealing themes of trust issues, skill development needs, and the importance of ongoing training. It underscores the necessity for organizations and workers to foster a symbiotic relationship through continuous upskilling and transparency, ensuring AI integration benefits both workplace efficiency and employee satisfaction.
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