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A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects
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Author(s): Jose Esteves (Instituto de Empresa, Spain), Joan Pastor (Universitat Politecnica de Catalunya, Spain)and Josep Casanovas (Universitat de Catalunya, Spain)
Copyright: 2007
Pages: 20
Source title:
Issues and Trends in Technology and Human Interaction
Source Author(s)/Editor(s): Bernd Carsten Stahl (De Montfort University, UK)
DOI: 10.4018/978-1-59904-268-8.ch012
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Abstract
In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the Goals/Questions/Metrics method. The results of this work are threefold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.
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