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Examining the Impact of Web 2.0 Applications on Knowledge Management Performance
Abstract
There has been an increasing interest in the use of Web 2.0 applications to enhance the effectiveness of internal communication and improve knowledge management within the organization. However, extant Web 2.0 research has focused on the implementation, adaption patterns, and benefits, and little has been done to empirically examine the determinants of continuance use of Web 2.0 within the organization and its impact on knowledge performance. The objective of this study is to empirically examine the impact of both hedonic and utilitarian performance on the intention of knowledge workers to continue to use Web 2.0 applications within an organization, and then investigate the influence of the continuance use decision on knowledge management performance. The proposed model is tested using a survey of knowledge workers using Web 2.0 applications in their organizations. The results of the PLS analysis empirically validate the relationship between antecedents, continuance use, and knowledge management performance. Research and managerial implications of our findings are presented.
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