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Evaluation of Supply Chain Performance Using the Balanced Scorecard Approach During the COVID-19 Pandemic: A Case Study of Js General Hospital

Evaluation of Supply Chain Performance Using the Balanced Scorecard Approach During the COVID-19 Pandemic: A Case Study of Js General Hospital
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Author(s): Doni Maryono (Muhammadiyah University of Sidoarjo, Indonesia) and Rita Ambarwati (Muhammadiyah University of Sidoarjo, Indonesia)
Copyright: 2022
Pages: 15
Source title: Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations
Source Author(s)/Editor(s): Ana Pego (Nova University of Lisbon, Portugal)
DOI: 10.4018/978-1-6684-6762-6.ch024

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Abstract

The pandemic has an impact on almost all sectors of people's lives, both in the economic, political, and socio-cultural sectors. The government has implemented large-scale social restrictions (PSBB) as an effort to stop the spread of the COVID-19 virus. With the PSBB, it causes disruption to the hospital supply chain management. As a step to anticipate the hospital's impact on the PSBB, the hospital needs to evaluate the performance of supply chain management. The purpose of this chapter is to describe the performance evaluation of hospital supply chain management using a balanced scorecard approach. A new finding from this study is to measure the performance of hospitals experiencing various disruptions in their supply chain management caused by the COVID-19 pandemic with a balanced scorecard. The author concludes that measurements with the balanced scorecard approach can provide information about the performance of hospital supply chain management broadly in areas experiencing disruption due to the COVID-19 pandemic.

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