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Evaluation Guide for the Institutional Academic Management of an Educational Hospitality Program Based on the Soft System Methodology (SSM)
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Author(s): Edgar Oliver Cardoso Espinosa (National Polytechnic Institute (IPN), ESCA – ST, Mexico), María Trinidad Cerecedo Mercado (National Polytechnic Institute (IPN), ESCA – ST, Mexico)and José Roberto Ramos Mendoza (National Polytechnic Institute, ESCA – ST, Mexico)
Copyright: 2015
Pages: 32
Source title:
Educational Strategies for the Next Generation Leaders in Hotel Management
Source Author(s)/Editor(s): Jiuguang Feng (Les Roches Jin Jiang International Hotel Management College, China), Sacha Stocklin (Les Roches Jin Jiang International Hotel Management College, China)and Wei Wang (Foreign Languages College, Shanghai Normal University, China)
DOI: 10.4018/978-1-4666-8565-9.ch010
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Abstract
The chapter looks at the Soft Systems Methodology (SSM) as an alternative that is oriented to analyzing the subject of the study in situations with a high level of human involvement, such as education and hospitality, with the aim of evaluating them with a transformative approach and a holistic foundation. Based on the use of this methodology, furthermore, the chapter focuses on a proposed evaluation guide on the academic and administrative management of institutions that educate in the field of hospitality considering the following components: a) academic profile – teacher work program; b) teaching – learning process; c) supporting infrastructure and equipment; d) director management; e) students; f) entailment to the labor sector; g) efficiency terminal; and h) recognition program.
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