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An Evaluation Framework to Assess E-government Systems
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Author(s): Jaffar Alalwan (Institute of Public Administration, Saudi Arabia)and Manoj A. Thomas (Virginia Commonwealth University, USA)
Copyright: 2013
Pages: 17
Source title:
Human-Centered System Design for Electronic Governance
Source Author(s)/Editor(s): Saqib Saeed (Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia)and Christopher G. Reddick (University of Texas at San Antonio, USA )
DOI: 10.4018/978-1-4666-3640-8.ch009
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Abstract
Evaluating e-government systems is a difficult task involving multi-faceted perspectives. Although a review of the literature discovers several e-government evaluation frameworks, numerous shortcomings still exist. The objective of this chapter is to propose a formative and holistic framework to remedy the current research gaps. The formative position of the evaluation framework ensures the evaluation objective achievement, and the holistic approach ensures completeness and continuity of the evaluation process. The framework can be used as a template for researchers and practitioners to assess e-government projects. The authors demonstrate the applicability and practicability of the framework by applying it to the Korean Government-for-Citizen (G4C) project.
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