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Evaluating the Use of Structured e-Forum Tools in Consultations on Public Policies
Abstract
The governments of many countries all over the world attempt to reform and improve their communication and interaction with citizens in important public policies issues through electronic channels mainly based on the Internet. It is therefore highly important to develop and systematically evaluate ICT tools that can facilitate and support high quality interaction and consultation among citizens and government agencies on public policies. This chapter investigates and evaluates the use of a structured e-forum tool, which has been designed and developed for this purpose, based on the Issue Based Information Systems (IBIS) framework. Using this tool an e-consultation pilot has been conducted on new legislation, which usually constitutes the most important, complex, and extensively debated component of every public policy. It has been evaluated using multiple methods: analysis of the discussion tree, quantitative evaluation through a structured questionnaire, and qualitative evaluation through an in-depth discussion in a small focus group. The conclusions of them were consolidated revealing the advantages offered by the structured e-forum, and also its limitations.
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