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Evaluating E-Government
Abstract
Over the past few years, e-government growth has resulted in the development of many state and local e-government initiatives in both developing and industrialised countries. In most cases, e-government programs incorporate the implementation and operation of Web portals and Websites, putting information online, transforming processes to Web-based transactions, interacting with citizens and companies. While e-government Websites are evolving, evaluation and effectiveness assessments are emerging processes in order to optimise digital services and enhance the engagement of citizens and companies to government administrative processes for their own benefit. So far, many different measures of governmental Website effectiveness have been developed to address strategic, marketing, and design issues. This chapter aims to provide an insight on the theory and application of evaluation and effectiveness approaches with regards to Web portals and Websites implemented to operate under central or local government authorities. Both quantitative and qualitative aspects are analysed, addressing operational and functional tactics.
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