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Establishing Knowledge Management Model of Quality Management Systems for Higher Education Institutions

Establishing Knowledge Management Model of Quality Management Systems for Higher Education Institutions
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Author(s): Mohammad FakhrulNizam Mohammad (Universiti Kuala Lumpur, Malaysia), Rusli Abdullah (Universiti Putra Malaysia, Malaysia), Marzanah A. Jabar (Universiti Putra Malaysia, Malaysia) and Rozi Nor Haizan Nor (Universiti Putra Malaysia, Malaysia)
Copyright: 2022
Pages: 29
Source title: Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions
Source Author(s)/Editor(s): Hesham Magd (Modern College of Business and Science, Oman) and Siraj Kariyilaparambu Kunjumuhammed (Modern College of Business and Science, Oman)
DOI: 10.4018/978-1-7998-8085-1.ch006

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Abstract

Knowledge management is a valuable antecedent in enhancing the competitive advantage and sustainability of an organization. Various quality management standards acknowledge the necessities and importance of knowledge management within quality management since both areas complement each other. Therefore, this state drives the need to conduct more knowledge management research related to quality management. However, research on knowledge management within quality management systems specifically in higher education institutions is still underexplored. This chapter attempts to explore the establishment of a knowledge management model in supporting the implementation of quality management standards. Several knowledge management enabler factors are suggested, namely strategic focus and leadership, culture, organization, structure, technology, processes, top management, measurement, knowledge, and people. An empirical study is suggested in the future to further support the conceptual knowledge management model established in this chapter.

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