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Enhancing Journeys in the Digital Age of Tourism Through the Implementation of Smart Tourism Framework
Abstract
Explore the travel of the future with a smart tourism framework, a state-of-the-art strategy that combines technology and hospitality for travellers and travel destinations alike. It involves utilizing a range of smart technologies to raise the general calibre of tourism services as well as their efficiency and connectedness. The main elements and features that are typically included in a smart tourism framework are digital platforms and mobile apps, IoT (internet of things) integration, data analytics and big data, augmented reality (AR) and virtual reality (VR), smart infrastructure, digital signage and interactive displays, e-ticketing and contactless payments, Wi-Fi and connectivity, social media integration, community engagement, security and safety measures, and environmental sustainability. This chapter lays out the framework for smart tourism by defining the business and technological underpinnings, benefits and drawbacks. The study also emphasizes how important it is to conduct research in order to develop a framework for smart tourism.
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