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Enhancing Brand Awareness and Loyalty Through Gamification in the Metaverse

Enhancing Brand Awareness and Loyalty Through Gamification in the Metaverse
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Author(s): Ritesh Dwivedi (Symbiosis Institute of Business Management, Noida, India)and Nazia Hasan (Teerthanker Mahaveer Institute of Management and Technology, India)
Copyright: 2025
Pages: 30
Source title: Addressing Practical Problems Through the Metaverse and Game-Inspired Mechanics
Source Author(s)/Editor(s): Garima Malik (Birla Institute of Management Technology, India), Dharmendra Singh (Modern College of Business and Science, Oman)and Rohit Bansal (Rajiv Gandhi Institute of Petroleum Technology, India)
DOI: 10.4018/979-8-3693-8886-0.ch012

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Abstract

Objective of the study This study aims to understand how gamification when integrated with metaverse serves as a powerful tool for marketing and fostering brand loyalty of customers. This chapter explores how gamification in metaverse offers brand new opportunities to engage customers and win their loyalty with specific study on sports industry automobile industry, education industry and fashion industry. The ethical considerations and potential challenges are also discussed. Methodology The study is based basically on secondary data, whereby the study is done already existing data pertaining to a company or organization and sources which are internal to a company. The study also takes into account various research papers, magazines, newspapers, etc. for in-depth analysis. Conclusion The Metaverse is a real digital world where individuals may communicate, work, and play; it is no longer science fiction. It's a future where virtual and physical worlds coexist together, providing countless opportunities for companies.

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