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Emotional Intelligence and AI Redefining Human-Robot Interaction in Finance
Abstract
As artificial intelligence (AI) continues to revolutionize the finance sector, the integration of emotional intelligence (EI) into human-robot interaction (HRI) presents new opportunities for enhanced customer engagement and decision-making. This article explores the historical development, current trends, and future potential of EI-enabled AI systems in finance. Key themes include ethical considerations, privacy concerns, and the role of emotional intelligence in reshaping the future of work. By leveraging insights from psychology, affective computing, and financial technologies, this article provides a comprehensive analysis of the interplay between human emotions and machine intelligence in fostering innovative financial ecosystems.
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