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Effects of Employee Performance on the Implementation of Total Quality Management (TQM) Tools: Working Mothers From the Public and Private Sectors
Abstract
Implementation of TQM enhances employee performance. This study seeks to examine the impact of employee performance on the application of TQM tools, focusing on the experiences of working mothers in public and private sectors. The labor force statistics do not provide a specific percentage of working mothers. Working mothers encounter challenges from workplace, organization, family, colleagues, as well as society. This chapter utilized quantitative studies. Questionnaires were distributed to 300 working mothers. The questionnaires were organized into five primary sections: demographic information, total quality management, job satisfaction, policy management, and performance evaluation. The subsections are organized into five distinct policies: breastfeeding-friendly, maternity, paternity, support, and work flexibility. The findings indicate that policies are not implemented correctly. If implemented effectively, mothers would experience enhanced performance, improved mental health, a positive environment, and a more manageable balance between caring for their child and work.
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