IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Effects of Employee Performance on the Implementation of Total Quality Management (TQM) Tools: Working Mothers From the Public and Private Sectors

Effects of Employee Performance on the Implementation of Total Quality Management (TQM) Tools: Working Mothers From the Public and Private Sectors
View Sample PDF
Author(s): Nur Aqilah Adilah Hj Abd Rahman (Universiti Teknologi Brunei, Brunei)and Heru Susanto (Universiti Teknologi Brunei, Brunei)
Copyright: 2025
Pages: 24
Source title: Empowering Women Through Rural Sustainable Development and Entrepreneurship
Source Author(s)/Editor(s): Gül Erkol Bayram (Sinop University, Turkey), Ali Turan Bayram (Sinop University, Turkey)and Melike Sak (Selcuk University, Turkey)
DOI: 10.4018/979-8-3693-6572-4.ch005

Purchase


Abstract

Implementation of TQM enhances employee performance. This study seeks to examine the impact of employee performance on the application of TQM tools, focusing on the experiences of working mothers in public and private sectors. The labor force statistics do not provide a specific percentage of working mothers. Working mothers encounter challenges from workplace, organization, family, colleagues, as well as society. This chapter utilized quantitative studies. Questionnaires were distributed to 300 working mothers. The questionnaires were organized into five primary sections: demographic information, total quality management, job satisfaction, policy management, and performance evaluation. The subsections are organized into five distinct policies: breastfeeding-friendly, maternity, paternity, support, and work flexibility. The findings indicate that policies are not implemented correctly. If implemented effectively, mothers would experience enhanced performance, improved mental health, a positive environment, and a more manageable balance between caring for their child and work.

Related Content

Aditi Nag. © 2026. 48 pages.
Mayur Thakur, Shikha Sharma, Trilochan Kumar. © 2026. 44 pages.
Partha Mukhopadhyay, Prachee Parwanee. © 2026. 36 pages.
Kamaraj Kalaimathy, Chathana Thagavel, Sofiya M. Karunanithi. © 2026. 30 pages.
İlhami Ay, Murat Dal. © 2026. 34 pages.
Vinupandyan Lakshmanan. © 2026. 32 pages.
Muhammad Usman Tariq. © 2026. 28 pages.
Body Bottom