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E-Government Policy Implementation in Thailand: Success or Failure?

E-Government Policy Implementation in Thailand: Success or Failure?
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Author(s): Mergen Dyussenov (Ministry of Culture and Sports of the Republic of Kazakhstan, Kazakhstan) and Lia Almeida (Universidade Federal do Tocantins, Brazil)
Copyright: 2021
Pages: 18
Source title: Human-Computer Interaction and Technology Integration in Modern Society
Source Author(s)/Editor(s): Hakikur Rahman (Ansted University Sustainability Research Institute, Malaysia)
DOI: 10.4018/978-1-7998-5849-2.ch011

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Abstract

This chapter investigates the current e-government and ICT policy in Thailand from an actor-centered perspective. It reviews existing literature on e-government implementation, while looking into the interaction of government institutions and citizens. It seeks to answer questions, such as the following: What are the key actors in driving the implementation of e-government policies in Thailand? How do Thai citizens perceive e-government efforts and ICT policy implementation especially in the context of present military government power? What are some of the risk factors typically embedded in e-government initiatives and policies implemented in Thailand? Some scholars specifically emphasize the key role of central government institutions in driving the e-government and ICT policy implementation pointing at its readiness to transform toward E-Government 4.0. These observations notwithstanding, issues related to the often-omitted crucial role of citizens and local customers in driving policy implementation and the problem of digital divide remain across much of the developing world.

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