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E-Governance Services Using AI: Effective or Wasteful?
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Author(s): Hanifa Maylasari (Diponegoro University, Indonesia), Nilam Adini Rakhma (Diponegoro University, Indonesia)and Ali Roziqin (Universitas Muhammadiyah Malang, Indonesia)
Copyright: 2026
Pages: 32
Source title:
Transforming Public Administration Through AI-Driven Predictive Analytics
Source Author(s)/Editor(s): Pradeep Kumar (Infrastructure University Kuala Lumpur, Malaysia), Abu Bakar Abdul Hamid (Infrastructure University Kuala Lumpur, Malaysia), Parma Nand (Sharda University, India)and Rajeev Kumar (Moradabad Institute of Technology, India)
DOI: 10.4018/979-8-3373-3760-9.ch004
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Abstract
Rapid development of technology is marked by the emergence of Artificial Intelligence (AI) .This study is important, because public services using e-governance create social dynamics. The method used is document analysis by comparing public service systems in developing and developed countries that use AI technology from relevant scientific literature. This chapter finds that developing countries emphasize digital foundations and technology accessibility developed countries. Developing countries have not yet reached a more mature regulatory stage, minimal public involvement in the policy-making process, and need to examine more deeply the ethical standards of AI management. Developed countries are able to be a reference in determining public service regulations using AI, because they are able to use e-governance services in a more structured manner and involve the role of civil society. The existence of this study is expected that governance regulations in developing countries in implementing e-governance services using AI can run accountably and effectively to the entire community.
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