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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

E-Business and Web Accessibility

E-Business and Web Accessibility
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Author(s): Muhammad Alvin Pratama (Universitas Esa Unggul, Indonesia)and Binastya Anggara Sekti (Universitas Esa Unggul, Indonesia)
Copyright: 2026
Pages: 26
Source title: Impact of Web Technologies on Digital Transformation
Source Author(s)/Editor(s): Arnaldo Santos (Universidade Aberta, Portugal)and Henrique S. Mamede (Universidade Aberta, Portugal)
DOI: 10.4018/979-8-3373-5167-4.ch005

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Abstract

This chapter emphasizes that the rapid growth of e-business has intensified digital exclusion for people with disabilities, making web accessibility a strategic and ethical necessity. Using WCAG 2.2 as a framework, it analyzes key barriers across disability types and how inclusive UI/UX, assistive technologies, and global regulations (ADA, AODA, EN 301 549) shape accessible e-commerce. The chapter argues that accessibility improves customer experience, SEO, conversion rates, and brand trust, especially within the “purple economy.” It concludes that accessibility must be embedded into digital transformation to ensure inclusive, resilient, and future-ready e-business ecosystems.

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