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Dynamic Capabilities of Decision-oriented Service Systems

Dynamic Capabilities of Decision-oriented Service Systems
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Author(s): Rainer Schmidt (Munich University of Applied Sciences, Munich, Germany), Michael Möhring (Munich University of Applied Sciences, Munich, Germany)and Alfred Zimmerman (Reutlingen University, Reutlingen, Germany)
Copyright: 2021
Pages: 27
Source title: Research Anthology on Decision Support Systems and Decision Management in Healthcare, Business, and Engineering
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-9023-2.ch011

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Abstract

A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.

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