Driving Change in the Healthcare Organisations Through a Strategic Five-Steps Model

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Author(s): Ali Ahmad (University of the West of Scotland, UK), Kerim Karadal (Uludag University, Turkey)and Dababrata Chowdhury (University of Suffolk, UK)
Copyright: 2022
Pages: 24
Source title: Handbook of Research on Cyber Approaches to Public Administration and Social Policy
Source Author(s)/Editor(s): Fahri Özsungur (Mersin University, Turkey)
DOI: 10.4018/978-1-6684-3380-5.ch005

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

The purpose of this chapter is to drive successful change through a strategic five-steps model. Though change is hard to manage, effective application of the five-steps model could be a breakthrough to the change management practitioners and experts. An original conceptual framework has been developed in this research and tested empirically using the collected data. Different kinds of statistical test have been used for analysing collected data with the assistance of the computer software SPSS. The chapter provides insight about a way to drive successful change management. It also suggests that communication is the key to manage change, intensity of resistance depends on the culture, resistance is inevitable, and effectively managing it helps to explore alternative ideas. Also, this chapter fulfils a global need on how to drive successful change in the healthcare organisations.

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Driving Change in the Healthcare Organisations Through a Strategic Five-Steps Model

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