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A Distributed Cognition Analysis of Mobile CSCW
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Author(s): Mikael Wiberg (Umea University, Sweden)and Ake Gronlund (Umea University, Sweden)
Copyright: 2002
Pages: 6
Source title:
Collaborative Information Technologies
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-931777-14-8.ch019
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Abstract
We use a distributed cognition perspective to analyse mobile CSCW (computer supported co-operative work) among service technicians at a telecom operator. We focus on three aspects, the physical conditions for the interaction, the knowledge necessary for the management of the interaction, and the technology (cognitive tools) that can support the interaction.
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