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Digitalization of Business Sector and Commercial Banks Interaction in the Russian Federation: Results of the Study

Digitalization of Business Sector and Commercial Banks Interaction in the Russian Federation: Results of the Study
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Author(s): Elena I. Generalnitskaia (Dar-Cosmetic Ltd., Russia)and Natalya A. Loginova (Russian Customs Academy the St. Petersburg Branch Named After Vladimir Bobkov, Russia)
Copyright: 2025
Pages: 22
Source title: Multidisciplinary Analysis of Digital Transformation and Global Market Dynamics
Source Author(s)/Editor(s): Ahdi Hassan (Global Institute for Research Education and Scholarship, The Netherlands), Shakir Ullah (Faculty of International Studies, Henan Normal University, China), Sergey E. Barykin (Graduate School of Service and Trade, Peter the Great St.Petersburg Polytechnic University, Russia)and Elena de la Poza (Universitat Politècnica de València, Spain)
DOI: 10.4018/979-8-3693-3423-2.ch006

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Abstract

Based on the analysis of the Bank of Russia statistics, as well as data collected by the National Research University Higher School of Economics, the authors of the article identified 12 trends describing the business and banking sector interaction in the context of digital environment development. Based on questioning business sector and commercial banks representatives, the identified trends were ranked according to the degree of importance for each of the groups of respondents, which helped to identify their development priorities. Moreover, it helped to indicate one of the most important problems of digitalization of commercial banks and business sector interaction. Thus, it has been pointed out that credit institutions, characterized by a high degree of digitalization at present time, can become a tool for the diffusion of innovations for the business sector, in the case of corresponding business sector adaptive capabilities. The authors proposed a set of measures to increase the digitalization of economic interaction between credit institutions and the business sector.

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