Digital Transformation in the Energy Industry: Strategies for Fuel Retail Companies

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Author(s): Emiliano Sola (Luiss University, Italy), Viviana D'Angelo (Luiss University, Italy)and Francesca Capo (University of Milano Bicocca, Italy)
Copyright: 2021
Pages: 15
Source title: Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing
Source Author(s)/Editor(s): Hatem El-Gohary (College of Business and Economics, Qatar University, Qatar), David Edwards (Birmingham City University, UK)and Mohamed Slim Ben Mimoun (Qatar University, Qatar)
DOI: 10.4018/978-1-7998-7192-7.ch006

Keywords: Business Science Reference / Knowledge Management and Library Science / Marketing / Technology Adoption & Evolution

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Abstract

In recent years, digital transformation has begun to significantly affect the business landscape, disrupting existing business models. In the midst of this revolution, oil and gas retail companies are experiencing a strong transformation of the whole industry, which is also driving the transformation of their processes, assets, and people. In this chapter, the authors explore how oil and gas retail companies are trying to redefine their business models by providing end-users with a wide range of smart and connected solutions. The main purpose of this work is to analyse, in the face of the digital transformation era, the potential that new technologies can unleash in mature and commoditized industries such as the one of oil and gas retail. In particular, the present work focuses on the digital transformation strategy of fuel retail companies based on the improvement of customer experience.

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Digital Transformation in the Energy Industry: Strategies for Fuel Retail Companies

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