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Digital Transformation in Local Administration: Case Study of União das Freguesias de Setúbal, Portugal
Abstract
Information disseminated through digital networks has a fundamental impact on social welfare, given the range of opportunities offered by the digital economy and the new information and communication technologies, with profound impacts in several areas, namely work, education,and increase the quality and efficiency of public services.The creation of a more efficient, effective, more transparent public administration capable of providing public services with a higher quality level and in an integrated way to the citizen is one of the great objectives and at the same time one of the great challenges that the professionals of public administration face. The state has the social role of avoiding info-exclusion by applying measures directed at the population at risk. Such measures should be able to be applied in the governmental organs closest to the target population. The objective of this study will focus on the analysis of the transition of municipalities to the digital society.
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