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Digital Government and Digital Governance
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Author(s): P. Selvakumar (Nehru Institute of Technology, India), Pooja Sudharma B. (KL University, India), Biswo Ranjan Mishra (Utkal University, India), Pamarthi Satyanarayana (Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, India), Mohit (Maharshi Dayanand University, India)and Nitika (Maharshi Dayanand University, India)
Copyright: 2025
Pages: 22
Source title:
Public Governance Practices in the Age of AI
Source Author(s)/Editor(s): Kittisak Wongmahesak (North Bangkok University, Thailand), Jamaluddin Ahmad (Universitas Muhammadiyah, Sidenreng Rappang, Indonesia)and Ahmad Mustanir (Universitas Muhammadiyah, Sidenreng Rappang, Indonesia)
DOI: 10.4018/979-8-3693-9286-7.ch001
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Abstract
At its core, digital tools and platforms are into the operation and provision of public services, with the goal of enhancing efficiency, accessibility, and citizen engagement. applications, from e-government initiatives and online public services to data-driven policymaking and digital infrastructure. By leveraging technologies such as cloud computing, artificial intelligence, big data, and blockchain, digital government seeks to modernize public sector operations. One of the primary benefits of digital government is the enhancement of service delivery. Traditionally, public services often involved cumbersome bureaucratic processes, lengthy waiting times, and limited accessibility. Digital government initiatives address these issues by enabling quicker processing of government operations by automating routine tasks and reducing manual workloads. Furthermore, digital government facilitates greater transparency and accountability.
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