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Digital Financial Inclusion in India: A Review
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Author(s): Gaurav Agrawal (Indian Institute of Information Technology and Management Gwalior, India)and Pooja Jain (Jiwaji University, India)
Copyright: 2019
Pages: 9
Source title:
Behavioral Finance and Decision-Making Models
Source Author(s)/Editor(s): Tripti Tripathi (Jiwaji University, India), Manoj Kumar Dash (Khallikote University, India)and Gaurav Agrawal (Indian Institute of Information Technology and Management Gwalior, India)
DOI: 10.4018/978-1-5225-7399-9.ch011
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Abstract
Financial inclusion is a multidimensional approach. With technology intervention in financial inclusion, electronic banking activity in rural India leads to increased use of financial services and better living standards. In the rising market, many people using mobile phones still are not able to access banking products and financial services. This indicates a huge untouched market for commercial banks. In India, mobile banking services are still in the early stages of development. Thus, the main objective of the chapter is to understand the factors that would act as drivers towards the adoption of mobile financial services and understand people's intention to adopt and use of mobile banking services which lead to increases accessibility towards financial products among rural people as well improve standards of living and overall development of the nation. The study focuses on utilizing secondary sources which is related to financial inclusion to understand the new banking technology and identifies people's behavior towards adoption and uses of banking services.
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