Digital Accessibility at the Nexus of Barriers of Accessible Tourism

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Author(s): L. N. Harsha Vardhini (Amrita School of Business, Coimbatore, India), Sandhya Srinivasan (Amrita School of Business, Coimbatore, India), Madhan Kumar (Prin. L.N. Welingkar Institude of Management and Research, India)and Nimmi P. Mohandas (Amrita School of Business, Coimbatore, India)
Copyright: 2025
Pages: 32
Source title: Human Capital Management and Competitive Advantage in Tourism
Source Author(s)/Editor(s): Mario Silic (Swiss School of Business and Management, Switzerland), Mahesh Luthia (Chetana's Institute of Management and Research, India), Faizan Ahmad (Cardiff Metropolitan University, UK)and Partha Pratim Chakraborty (Chetana's Institute of Management and Research, India)
DOI: 10.4018/979-8-3373-0071-9.ch010

Keywords: Business & Management / Business Science Reference / Economics & Economic Theory / Hospitality, Travel, and Tourism Management

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Abstract

Accessible tourism aims to provide inclusive travel experiences for individuals with disabilities by offering accommodations, transportation, and attractions that cater to their needs. Imrie et al. (1998) and Escudero's et al. (2021) conducted studies on disabled people's experiences with access in the built environment and the decision-making process when organizing a tourist experience. They found that disabled people's needs are poorly met in the design and development of the built environment, and regulatory controls overseeing disabled people's access are weak. The study also found that tourist experiences significantly impact the perspective of disabled people in their daily lives, with independence being a crucial aspect. Kim et al. (2011) investigated service failures experienced by disabled tourists, identifying three dimensions of service failures: service delivery failure, unfulfilled special requests, and unsolicited employee conduct.

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Digital Accessibility at the Nexus of Barriers of Accessible Tourism

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