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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Development of Innovative User Services

Development of Innovative User Services
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Author(s): Long Xiao (Peking University Library, China) and Yaqiong Liu (Peking University Library, China)
Copyright: 2017
Pages: 18
Source title: Academic Library Development and Administration in China
Source Author(s)/Editor(s): Lian Ruan (Illinois Fire Service Institute at the University of Illinois at Urbana-Champaign, USA), Qiang Zhu (Peking University, China) and Ying Ye (Nanjing University, China)
DOI: 10.4018/978-1-5225-0550-1.ch004


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Higher education is continuously progressing toward globalization and openness, and models of teaching, scientific research, and learning are rapidly changing. Due to macro-environmental changes, academic libraries must actively adjust their functional positions and explore new methods for user services. To satisfy users' increasingly diversified needs for information, academic libraries are continuously extending user service functions, and gradually evolving from libraries that provide lending services to centers of learning, teaching services, knowledge, and culture on campus. Through functional repositioning, academic libraries are constructing more systematic and diversified user service systems by improving basic services, deepening support services, extending services in teaching assistance, boosting services for cultivating humanistic literacy, developing spatial services, and expanding new technical services. Throughout the above-mentioned development processes, there has been a clear trend of change in terms of the contents, marketing, and cooperation of user services.

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