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Development of AI- and NLP-Driven Chatbots and Virtual Assistants for Mental Health Support
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Author(s): Aanchal Punia (Central Research Laboratory, Bharat Electronics Limited, India), Pawan Bhakuni (Central Research Laboratory, Bharat Electronics Limited, India)and Nitin Sharma (Central Research Laboratory, Bharat Electronics Limited, India)
Copyright: 2025
Pages: 34
Source title:
Transforming Neuropsychology and Cognitive Psychology With AI and Machine Learning
Source Author(s)/Editor(s): Rohit Bansal (Stanford Institute of Management and Technology, Australia), Tariq Maqableh (Charles Sturt University, Australia), Gunjan Shuklaa (SICA College, Indore, India), Fazla Rabby (Stanford Institute of Management and Technology, Australia)and Remya Lathabhavan (Indian Institute of Management, Bodh Gaya, India)
DOI: 10.4018/979-8-3693-9341-3.ch010
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Abstract
The chapter explores the transformative role of artificial intelligence (AI) and natural language processing (NLP) technologies in enhancing mental health care. This chapter provides a comprehensive overview of the current landscape of AI and NLP applications in mental health, detailing the mechanisms through which chatbots and virtual assistants operate. It discusses the various types of chatbots, their advantages in promoting early intervention and reducing stigma. Furthermore, the chapter addresses the methodologies of fine-tuning and prompt engineering that optimize these digital tools for specific therapeutic contexts. By integrating empirical research findings and theoretical insights, this chapter elucidates how AI and NLP-driven solutions can bridge gaps in traditional mental health services, ultimately contributing to improved outcomes for individuals and communities. The findings underscore the importance of ongoing research and development in this field, advocating for the continued integration of technology in mental health support systems
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