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Development, Integration, and Deployment of Mobile Information Services in Healthcare: Usability and Security Challenges and Opportunities
Abstract
The use of mobile and wireless technologies has great potential to improve the efficiency and quality of healthcare delivery. The main goal of this chapter is to describe the current state of the art in the research field of development and integration of mobile services in the healthcare sector by addressing the two main challenges: usability and security. The authors investigate the main requirements and approaches for developing highly usable, user-friendly, and well-accepted mobile healthcare services. In addition, they identify various ways of addressing security and privacy issues in mobile healthcare services and discuss the advantages and shortcomings of each approach. Finally, the chapter presents the CONNECT (Care Online: Novel Networks to Enhance Communication and Treatment) project and describes how security and usability issues can be addressed during the development of mobile access to a multi-modal Internet-based patient support system.
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