Developing a User-Centered Article Discovery Environment

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Author(s): Suzanne Chapman (University of Michigan, USA), Scott Dennis (University of Michigan, USA), Kathleen Folger (University of Michigan, USA)and Ken Varnum (University of Michigan, USA)
Copyright: 2012
Pages: 31
Source title: Planning and Implementing Resource Discovery Tools in Academic Libraries
Source Author(s)/Editor(s): Mary Pagliero Popp (Indiana University, USA)and Diane Dallis (Indiana University, USA)
DOI: 10.4018/978-1-4666-1821-3.ch012

Keywords: Information Science Reference / Library & Information Science / Library Information Systems / Library Science

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Abstract

This chapter discusses the user-focused research conducted at the University of Michigan Library to help make decisions about selecting and implementing a Web-scale article discovery service. A combination of methods—persona analysis, comparative evaluations, surveys, and guerrilla usability tests—were applied to bring a user-centered approach to the article discovery service decision-making process. After the selection of the Serials Solutions®1 Summon™2 service and developing a custom interface to this resource using the Summon™ API, a follow-up user survey was conducted and search log data were analyzed to gauge the impact of the Library’s decisions on users’ research habits and their perceptions of the library. Users reported a high rate of satisfaction with the new article discovery service and, as a result, reported being more likely to use library online resources again.

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