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Developing a Corporate Memory as a Competitive Advantage in the ICT-Sector

Developing a Corporate Memory as a Competitive Advantage in the ICT-Sector

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Author(s): Arla Juntunen (Helsinki School of Economics, Finland)
Copyright: 2011
Pages: 22
Source title: Global Business: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-60960-587-2.ch320

Keywords: Business & Management / Business Science Reference / Global Business

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Abstract

This chapter focuses on the challenges of developing a knowledge management platform to support organizational memory and knowledge transfer. The study is based on a qualitative study in the ICT sector. First, the chapter discusses the development of the KM platform. Second, the benefits, and a competitive advantage of such a platform, are discussed. Finally, the conclusions are made, based on the case study.

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