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Detailed Ampric Research on Employee Satisfaction in Hospital Management in Turkey and Around the World
Abstract
Today, the perspective on quality focuses on satisfaction. Improving quality has become an important task for hospitals. The purpose of the existence of enterprises: to satisfy the customer, to keep the customer, and to ensure customer loyalty. The concept of customers in the health sector covers not only patients, but also all individuals and institutions/organizations participating in the health care process in a broader dimension. In the face of changes in the healthcare industry, increased competition and consumer pressure, healthcare organizations are looking for ways to deliver more cost-effective and higher quality services. Measuring the quality of health services is the basis for improving the service. In this section, solutions are presented by focusing on the studies on employee satisfaction in hospital management in Turkey and around the world in the context of quality management in health services.
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