Data Source and Sample Information

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Copyright: 2025
Pages: 12
Source title: Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction
Source Author(s)/Editor(s): Yuanyuan Guo (Tsinghua University, China)
DOI: 10.4018/979-8-3693-3665-6.ch006

Keywords: Information Science Reference / Knowledge Management and Library Science / Public and Sector Management / Public Relations

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Abstract

Chapter 6, titled “Data Source and Sample Information,” evaluates public satisfaction with government chatbots through a detailed questionnaire. Section 6.1 describes the questionnaire designed to measure various dimensions of user experience, including public expectations, system perceptions, emotional perceptions, social support, behavioral quality, and public satisfaction. Section 6.2 presents “Sample Information,” listing the study's participants in a structured table to clearly depict the demographic and technical proficiency of the respondents. Additionally, this section has analyzed the data's reliability and validity. It tested response consistency across the questionnaire using Cronbach's alpha to measure scale internal consistency for assessing government chatbot satisfaction. The validity analysis confirmed content coverage of all relevant aspects and ensured the survey accurately measures intended constructs.

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