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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Data Security and Privacy Considerations in Mental Health Settings

Data Security and Privacy Considerations in Mental Health Settings
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Author(s): Liangshun Wu (Shanghai Jiao Tong University, China)
Copyright: 2025
Pages: 30
Source title: Chatbots and Mental Healthcare in Psychology and Psychiatry
Source Author(s)/Editor(s): Kadir Uludag (Shanghai Jiao Tong University, China)and Nafees Ahmad (Central South University, China)
DOI: 10.4018/979-8-3693-3112-5.ch011

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Abstract

The integration of chatbots in mental health services necessitates a close examination of data security and privacy issues. This chapter explores these concerns in psychology and psychiatry, highlighting the unique challenges and opportunities posed by digital tools in protecting sensitive patient information. The authors analyze current vulnerabilities and threats, drawing on case studies of data breaches to emphasize the need for robust protection measures. Legal and ethical considerations, including HIPAA and GDPR, are reviewed to underscore the importance of compliance. The chapter proposes strategies for enhancing data security, such as secure communication protocols and regular audits. The goal is to provide mental health professionals, cybersecurity experts, policymakers, and researchers with practical guidelines to ensure the ethical and secure use of chatbots in mental health services, balancing innovation with patient confidentiality.

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