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Creating Values-Based Accountability Systems for the Turbulence of Post-Bureaucratic Organizations
Abstract
This chapter argues that most organizations should develop a set of shared values that drive and unite all facets of their work, creating an inclusive and transparent accountability system. This enables an overall connection while allowing for groups (such as divisions or departments) to avoid being overly interdependent (Carroll & Burton, 2000). This is a more nuanced and adaptable accountability system, enabling individuals and sections within the overall organization to be dynamic, rather than trying to develop a range of rules and procedures that will cover all circumstances across the organization over time. In this scenario, changes in context, whether internally or externally to an organization, would not require a whole new set of rules and procedures. The chapter focuses on analyzing how an organization can develop and utilize a shared set of values to connect processes and interactions into a coherent and flexible accountability system (Gehman et al., 2013).
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