Contracting Mechanisms in the IS/IT Outsourcing Phenomenon

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Author(s): Abdulwahed Mohammed Khalfan (College of Business Studies, Kuwait), Majed Z. Al-Hajery (College of Business Studies, Kuwait)and Khamis Al-Gharbi (Sultan Qaboos University, Oman)
Copyright: 2008
Pages: 12
Source title: Global Information Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-59904-939-7.ch214

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference

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Abstract

As organisations need diverse and high quality IS/IT services to survive and excel in the rapidly changing business environment (Lacity & Willcocks, 2001), regular attempts have been made by organisations to sustain competitiveness through increasing their investments in IS/IT operations and resources. However, this has pushed for pursuing different options and alternatives as organisations strive to maximise their flexibility and control (Lacity, Willcocks, & Feeny, 1996). To accomplish this objective, more and more organisations are constantly looking to IS/IT outsourcing by external vendors as a viable option rather than pursuing in-house IT developments (Lacity & Willcocks).

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