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Conflict Management in the Family Business: A Case Study From Turkey

Conflict Management in the Family Business: A Case Study From Turkey
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Author(s): Meral Erdirençelebi (Necmettin Erbakan University, Turkey) and Ebru Ertürk (Necmettin Erbakan University, Turkey)
Copyright: 2020
Pages: 21
Source title: Handbook of Research on the Strategic Management of Family Businesses
Source Author(s)/Editor(s): Jesús Manuel Palma-Ruiz (Universidad Autónoma de Chihuahua, Mexico), Ismael Barros-Contreras (Universidad Austral de Chile, Chile) and Luca Gnan (University of Rome "Tor Vergata", Italy)
DOI: 10.4018/978-1-7998-2269-1.ch019


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Conflicts in family businesses can have devastating effects if they cannot be turned into functional conflicts and managed effectively. Institutionalization is the most effective solution in this process. Managing conflicts in family businesses where business and family relationships are bound by certain rules to get easier. However, conflicts can be managed effectively with methods such as; producing solutions before a conflict arises, effective communication between family members and non-family member employees before and during the conflict, separation of work and family from each other, prevention of nepotism, successful and effective planning, fair and performance-based reward system, determining the roles precisely and bringing them to a written form, receiving support from experienced non-family member employees, and bringing professional managers to work. This chapter addresses the Sabansi Holding case study, a well-known and influential business family in Turkey.

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