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Conceptual Understanding of Provider Responses to the Complexity of Healthcare Delivery
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Author(s): Tracey C. Arnold (Southern Connecticut State University, USA)and E. Carol Polifroni (University of Connecticut, USA)
Copyright: 2022
Pages: 22
Source title:
Mental Health and Wellness in Healthcare Workers: Identifying Risks, Prevention, and Treatment
Source Author(s)/Editor(s): Clint A. Bowers (University of Central Florida, USA), Deborah C. Beidel (University of Central Florida, USA), Madeline R. Marks (University of Maryland, USA), Kristin Horan (University of Central Florida, USA)and Janis Cannon-Bowers (Cannon-Bowers Consulting, USA)
DOI: 10.4018/978-1-7998-8813-0.ch007
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Abstract
This chapter introduces complexity science as a framework for understanding the healthcare delivery system and the inherent challenges it poses for healthcare providers. The Institute for Healthcare Improvement's triple aim, which focuses on the patient experience, population health, and decreased costs, served the health disciplines for a short period of time. It was then recognized that the healthcare provider, the worker at the point of care, was instrumental in the success of the triple aim. This concept, the health and wellbeing of the worker, came to be crystallized as meaning and joy in one's work. The chapter explores this positive affect concept as well as that of compassion satisfaction along with negative affect occupational-based strains occurring for the healthcare provider as they navigate working in the complex healthcare delivery system of the United States.
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