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Concept of Approach to Optimize ICT Management Practices: State of the Art
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Author(s): Manuel António dos Santos Landum (Faculdade de Ciências e Tecnologia, Universidade do Algarve, Portugal), Leonilde Reis (Instituto Politécnico de Setúbal, Portugal)and M. M. M. Moura (Faculdade de Ciências e Tecnologia, Universidade do Algarve, Portugal)
Copyright: 2021
Pages: 26
Source title:
Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs
Source Author(s)/Editor(s): Luísa Cagica Carvalho (Instituto Politécnico de Setúbal, Portugal & CEFAGE, Universidade de Évora, Portugal), Leonilde Reis (Instituto Politécnico de Setúbal, Portugal), Alcina Prata (Instituto Polytechnic of Setúbal, Portugal)and Raquel Pereira (Instituto Polytechnic of Setúbal, Portugal)
DOI: 10.4018/978-1-7998-4099-2.ch009
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Abstract
The rapid evolution of information and communication technologies (ICT) has led to changes in business processes, namely in public services or in local administration. Currently, customer expectations are focused on an incremental modernization that may imply greater mobility, cost reduction, and response times. This chapter describes a multidisciplinary and integrative approach considering the specificity of the Portuguese local administration. The proposed approach assumes of continuous improvement within the scope of integrated and sustained governance, which is based on the alignment of ICT with business. Thus, it is recommended that the contributions of the approach are the optimization of practices established in the domains of sustainability, human capital, increased productivity, optimization of information security practices, and improvement of environmental quality, promoting alignment with Green IT.
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