Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Computer Attitude and Anxiety

Computer Attitude and Anxiety
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Author(s): Pieter Blignaut (University of the Free State, South Africa), Andries Burger (University of the Free State, South Africa), Theo McDonald (University of the Free State, South Africa) and Janse Tolmie (University of the Free State, South Africa)
Copyright: 2009
Pages: 7
Source title: Encyclopedia of Information Science and Technology, Second Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-026-4.ch105


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Computers in the workplace are a given. Although the advantages of computers are well-known and proven, many people still try to avoid using them. It is extremely important to find out which factors influence the success of end-user computing. What are the reasons that some people excel on a computer while others have problems and even build up a resistance toward the use of computers? This chapter provides a literature-based overview of computer attitude and computer anxiety as factors that influence a user’s resistance, commitment, and achievement. A graphic model, according to which the interactions between computer attitude and anxiety, their causes, indicators, and impacts may be understood, is proposed. It is put forth that external strategies to deal with anxiety and a negative attitude are imperative to break down a snowballing effect of cause and effect and to ensure effective end-user computing.

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