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Coagmento: A Case Study in Designing a User-Centric Collaborative Information Seeking System
Abstract
The author describes Coagmento, a system that provides integrated tools and workflow for doing collaborative information seeking in online environment. Coagmento’s inception followed a need to provide essential tools to collaborators without them having to learn an entirely new system or work in an unfamiliar environment. Here they describe how the author designed, developed, and deployed Coagmento. The design of this system was facilitated using several pilot runs and cognitive walkthroughs. A fully functional version of Coagmento was then developed and evaluated using laboratory study, and its design optimized using participatory design sessions. Finally, the author describes how they made the enhanced version of Coagmento available to wider group of users, along with issues and challenges faced. They summarize lessons learned and provide a guideline for designing and developing such collaborative information seeking systems.
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