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Citizen Involvement in Public Services Design: The SPAC3 Case Study
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Author(s): Antonio Opromolla (Link Campus University, Roma, Italy & ISIA Roma Design, Roma, Italy), Valentina Volpi (Link Campus University, Roma, Italy & ISIA Roma Design, Roma, Italy), Alessandro Pollini (BSD Design, Milan, Italy), Alice Verioli (BSD Design, Milan, Italy), Maurizio Mesenzani (BSD Design, Milan, Italy)and Carlo Maria Medaglia (Link Campus University, Roma, Italy)
Copyright: 2022
Pages: 18
Source title:
Research Anthology on Citizen Engagement and Activism for Social Change
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-6684-3706-3.ch069
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Abstract
In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In this paper the authors present the SPAC3 project, as it involved the citizens in the design process. The project aims to allow families of the Municipality of Bergamo (Italy) to access services and information dedicated to them in a more effective way. Here, the authors will focus on the analysis carried out in the project, by pointing out the methodology and the main achieved outcomes, and the features of the identified solution. In the end, the SPAC3 project has been a good opportunity to think about the complex relationship between citizens and Institutions in order to strengthen it.
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