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Change Management: Lean Digital Transformation
Abstract
Information is the driving force of organizations because it is in information systems that the decisions are made. The need to have adequate infrastructure for collection, storage, processing, and distribution in an organization means that an appreciable part of the organization's effort in terms of human and financial resources is channeled in this direction. This chapter aims at the development and consequent application of change management, for optimization of information and process management based on the Lean methodology in information systems. The analysis and implementation of infrastructure for information management is based on eliminating waste and activities without added value, thus imparting continuous improvement, in order to achieve the goals/objectives proposed towards excellence and success and optimization processes and services. In order to achieve the objective of this project, a survey and analysis of the requirements of the IT processes to be able to construct and implement change management are done.
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